Overview
This Privacy Policy explains how LV Strategist collects and processes personal data when you request consultation, use our services, attend events, visit our website, or interact via Zalo/WhatsApp/Email. By using our services, you agree to this Policy.
Data we collect
• Contact details: full name, email, phone number, address.
• Academic and career information: school/degree, transcripts, CV, work history, skills, career goals.
• Service records: documents required for study counselling, Skills Assessment, and career mentorship.
• Transactions and billing: contract details, amounts and dates (we do not store card details).
• Technical data from website use: cookies, IP address, browser type, pages viewed, timestamps.
• Support communications: messages, emails, survey responses.
Purposes of processing
• Deliver services, prepare applications, and provide customer support.
• Send appointments, case updates, and important notices.
• Improve services, measure campaign performance, and enhance website experience.
• Send marketing content with your consent and allow opt-out at any time.
• Comply with legal obligations and protect legitimate interests.
Legal bases
• Performance of a contract or steps at your request prior to entering into one.
• Legitimate interests to operate and improve our services.
• Your consent for specific purposes (e.g., newsletters).
• Compliance with legal obligations.
Sharing your data
• Service providers: cloud hosting, CRM, payment platforms, messaging tools.
• Education providers, assessing authorities, and related parties where you request or authorise us to share.
• Government authorities when legally required.
We require processors to protect data and act only on our instructions.
International transfers
Data may be stored/processed in Vietnam, Australia, or other countries where our providers host systems. Appropriate safeguards are applied and transfers occur only as necessary to deliver services.
Retention
We keep data only as long as needed for the purposes described and as required by law. When no longer needed, data is anonymised or securely deleted.
Security
• Role-based access controls, encryption in transit (where applicable), and secure backups.
• Staff training on information security.
• Incident response procedures. While no method is 100% secure, we take reasonable steps to protect your data.
Your rights
• Access, rectify, update, or delete your data.
• Withdraw consent and opt out of marketing.
• Request a copy of your data where permitted by law.
To exercise rights, contact contact@lvstrategist.com. We may request identity verification.
Cookies and tracking
We use cookies/analytics to operate and improve the website. You can manage cookies in your browser settings; disabling some cookies may impact functionality.
Children
Services are intended for individuals aged 18+. If processing data of minors is required, we will obtain guardian consent in accordance with applicable laws.
Changes to this Policy
We may update this Policy from time to time. The latest version replaces previous versions and is marked “Last updated.” Continued use after changes constitutes acceptance.
Contact
Address: Level 15, Suite 1505, Vincom Center, 72 Le Thanh Ton, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
Email: contact@lvstrategist.com
Zalo/WhatsApp/Viber: Lisa +84 886 378 729 | +61 449 624 046; Victor +61 449 205 047; Nhu +84 936 089 552; Huy +84 916 357 179
